Ticketing T&C’s
Please read these Terms and Conditions carefully before purchasing a ticket. By purchasing a ticket, you agree to be bound by these Terms and Conditions.
You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an Event. You may also wish to consider taking out a relevant insurance policy to cover any losses in the event of cancellation, rescheduling or relocation.
These Terms and Conditions relate both to the sale of tickets and attendance at Events. These Terms and Conditions apply to both the original purchaser and any subsequent ticketholders (“you” or “your”).
Nothing in these Terms and Conditions is intended to limit your rights under the Consumer Guarantees Act 1993.
We may vary these Terms and Conditions by putting the varied terms on our website. Tickets ordered after the date of the publication of the varied terms will be subject to the variation and the placing of the order shall be deemed to be an acceptance of such varied Terms and Conditions.
1. CURRENCY
1.1 All ticket prices for Events that occur in New Zealand are stated in New Zealand Dollars.
1. WHO YOU ARE BUYING FROM:
2.1 When you purchase a ticket for an Event, then the Whai will be handling the transaction and collecting payment using Flicket Limited’s software. You acknowledge that the Whai are not liable to you for any failure to purchase a ticket via the Whai website.
1. SUPPLY OF TICKETS
3.1 Order Confirmation for online purchases of Tickets: Ticket purchases are not complete or accepted by the Whai until payment has been received and an order number has been issued.
3.2 When purchasing tickets for an Event, you may be limited to a specified number of tickets. If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by the Whai at its discretion. This includes orders associated with the same name, email address, billing address, credit card number or other information. Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping.
3.3 Errors: While Whai take all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. Whai may cancel an order as a result of any such error, although in the case of a pricing error, Whai will endeavour to contact you to give you the option of purchasing the ticket at the correct price.
1. COLLECTION AND DELIVERY OF TICKETS
4.1 If purchasing online, you must allow adequate time for collection or delivery of tickets. Methods of collection/and or delivery will be available when choosing your collection/delivery details. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the Event.
4.2 Whai will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the Event. Whai may charge a reasonable fee for the replacement of tickets. Whai may not replace tickets where seating is unallocated.
1. ENTRY TO EVENT AND TICKETS GENERALLY
5.1 Tickets remain the property of Whai at all times. Tickets may not be on-sold, offered for resale at a premium (including via on-line auction or other authorised resale sites), exchanged for fee or reward or other valuable consideration, or otherwise used for commercial purposes (including for advertising and promotional purposes such as prizes, contest, or sweepstakes) without the prior written consent of Whai. In granting such consent, Whai may require additional conditions to any tickets as it sees fit (including charging an additional fee). The bearer of the ticket may be refused entry or directed to leave the Event If a ticket has been dealt with in breach of this clause.
5.2 If you buy, or claim to buy a ticket for business purposes, the Consumer Guarantees Act 1993 will not apply. This does not change the rest of these terms which remain valid.
5.3 Entry into an Event may be refused if the authenticity or validity is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Whai or other authorised points of sale.
5.4 Admission to an Event is subject to the Mercury Baypark Arena terms of entry which can be found on the “PGA’s” website. In particular, the following form part of the “PGA’s” terms unless otherwise specified:
(a) you may be denied entry into, or removed from, an Event where the “PGA” has reasonable grounds to do so, including if you breach these Terms and Conditions or the “PGA’s” terms, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the Event by others;
(b) you may be required to submit to a search of your person and/or possessions before entering the Event.
1. COVID-19 SPECIFIC CONDITIONS OF ENTRY
6.1 If you are attending the Event as part of a group, as the primary ticket purchaser, you are responsible for knowing the contact details of all attendees in your group (including their full name, contact email address and contact phone number). In the event you are contacted directly by the Ministry of Health for the purposes of contract tracing, you must make these details available to the Ministry of Heath for that purpose.
6.2 As the primary ticket purchaser, you must comply with the Ministry of Health’s Covid response protocols. Such as use of the NZ COVID Tracer app (or manual sign in), and Vaccine passes (or an official exemption). The primary ticket purchaser is responsible for ensuring that other attendees in your group also comply with the above government and venue protocols.
6.3 Upon arrival at the Event, comply with the venue’s Covid entry protocols (all venues used in the National Basketball League comply with the government mandated covid protocols). QR codes and scanning of vaccine passes will be located at points of entry, and around the Event Venue.
6.4 All attendees in your group must commit to stopping the spread of COVID-19. Neither you, nor any other members of your group, will attend the Event if currently subject to a mandated isolation period or feeling unwell.
1. CANCELLATION AND REFUNDS
7.1 Except as set out in clause 7.2 and 7.3, Whai will not refund payments made by you for tickets under any circumstances, including:
(a) The non-appearance of a particular person, group, or personally such as a player, team, performer or band (whether advertised or not);
(b) Any variation to the on-field Event program;
(c) Any variation to the off-field Event program, services, and attractions such as the postponement or cancellation of any entertainment, amusements, or interactive displays.
(d) Any adverse weather conditions;
(e) If your personal circumstances change;
(f) Any other circumstances beyond the reasonable control of Whai.
(g) The failure to provide proof of vaccination (or exemption) against Covid-19 if required by the NZ Government.
7.2 Refund: If:
(a) the entire Event is cancelled and cannot be rescheduled; or
(b) an error is made and the seat for the ticket is unavailable.
then, subject to clause 7.4, Whai will:
(a) exchange the ticket for a ticket to the next Event; or
(b) subject to a refund request being received by Whai in accordance with clause 7.5, refund the ticket price (less any applicable expenses including booking fee and credit card charges).
7.3 If no monetary consideration has been paid for a ticket, no refund or other costs will be payable to the holder of such ticket in the event of cancellation, postponement or change to the Event, or for any reason whatsoever.
7.4 Refund request process: For all tickets, email kit@stingrays.basketball with your contact details, and all ticket transaction information. If you are eligible for a refund, Whai will make the refund payment to the credit card that the tickets were purchased with. If the credit card you used to purchase has expired, please note this in the email and a Whai representative will contact you for new details. If you purchased a ticket using EFTPOS or cash then please provide bank details so the Whai can refund you directly. Please do not provide credit card details in emails. Proof of purchase will be required for any refund or exchange.
7.5 Refund Request timeframes: Subject to consumer legislation, no refunds for tickets will be given if a refund request is made within 2 months from the date the Event was scheduled.
7.6 Refund timeframes: Timing for refunds may vary with high volumes of requests. Whai will endeavour to provide you with a refund within the following timeframes:
(a) within 10 business days from the date that the Whai confirm to you that you are entitled to 100% of the refund; or
(b) within 15 business days from the date that the Whai confirm to you that you are entitled to a partial refund.